Current Opening
IT Customer Support Consultant (WFH)
Pune, Maharashtra
Remote
₹10,000 - ₹15,000 a month
Job details:
pay:
₹10,000 - ₹15,000 a month
Job type:
Contractual / Temporary, Internship, Fresher, Full-time
Location:
Pune, Maharashtra
Benefits:
Pulled from the full job description
- Cell phone reimbursement
- Internet reimbursement
- Work from home
Full job description:
Job Summary (WFH)
This is a Non Technical role in IT.
This job involves handling software support for an CRM & ERP software. You will be provided a detailed training on the product. You will need to handle product queries on email, phone as well as on remote desktop sessions. You will be presenting software demo using remote desktop tools. You will need to followup with clients and close any technical queries raised by the client.
Responsibilities and Duties:
- Handling inbound technical support requests through email / phone.
- Support ticket follow ups
- Preparing technical support guide
- Preparing user guides, demo video, training video
- Present Product Demo online through remote desktop
Qualifications and Skills:
- Any Fresh graduate with interest in Technical support activity
- Fluency in English & Hindi language, both written and verbal
- Excellent communication skills
- Strong customer support attitude, prompt responses to sales queries
- Tech savvy - Computer, Internet applications and software
- Basic Microsoft Office applications including Word, Excel, Powerpoint, and Outlook
Candidates will undergo one month training before joining.
Job Types: Full-time, Internship, Contract, Fresher
Contract length: 12 months
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Work from home
Language:
- English (Required)
- Hindi (Required)
Work Location: Remote